FAQ - Audio & Video Related

Part 5：Audio & Video Related

Q5.1 Can we change the video quality of the Tapo camera when watching the video with Echo Show or Fire TV?

A: Nope. We cannot change the video quality of the Tapo camera when watching the video with Echo Show or Fire TV.

Q5.2 What can I do if the audio from the Tapo camera sounds a bit muffled?

A: If the audio is muffled or there is noise/echo when watching the live view or recorded videos of the Tapo camera, try below troubleshooting steps.

1. Relocate the camera in case there is any other device that may have interference with it.

2. Move and put the phone much farther away from the camera or at least put them in two different rooms and test the two-way audio again.

Q5.3 What can I do if the video recordings from the SD card cannot be played on a computer?

A: The SD card will be divided into multiple folders automatically once formatted on the Tapo App, and all of the folders will be named as xxxxxxxx_000000_tp00001.mp4, xxxxxxxx_000000_tp00002.mp4, and so on. This folder or clip cannot be played or opened as there is no recording in it. The recorded videos will fill in these folders one by one.

Default folder or clip cannot be played:

https://www.tp-link.com/